Effective communication has always been at the heart of successful organisations, and having the right technology to support collaboration has never been more important. Businesses that are fully invested in using Microsoft Teams can now take advantage of a reliable yet cost-effective solution that is easily scalable. Direct Routing enables businesses to seamlessly transform the way they communicate and brings benefits that simultaneously please employees, customers and senior leadership.

What is Direct Routing?

Direct Routing was created as a response to the growing demand for high-quality voice solutions compatible with Microsoft Teams and it allows businesses to bring their own phone system infrastructure into Teams and use it as a business phone system. This means that your staff will be able to make and receive calls directly within the Teams app, rather than using Teams’ built-in phone system functionality, minimising costs, improving efficiency and substantially reducing the complexity of integrating voice infrastructure.

Integrating Teams with a cloud-based phone system via Direct Routing is a great cost-optimising opportunity for businesses. Your employees will have an enterprise-level voice solution, accessible from any location and device, with an array of robust features in a secure Microsoft environment.

What are the benefits of implementing a cloud-based phone system with Direct Routing?

With Microsoft Teams Direct Routing, businesses can now implement a cloud-based telephony solution that allows for a complete PBX voice-calling experience without the hardware dependency and associated costs. By eliminating the need for additional hardware, software and maintenance costs, businesses can benefit from lower-priced call rates. In addition, organisations can keep their existing business telephone numbers and port their numbers across to the cloud telephony platform seamlessly without any downtime. The pricing is transparent, with no hidden costs, which makes it an affordable solution for SMEs as well as for big companies.

As mentioned earlier, users will be able to make and receive phone calls directly from Microsoft Teams, enabling real-time collaboration and maximising productivity for remote and in-office employees, as well as creating a more unified environment that reduces user frustration. You can manage all calls, messaging, files, and tools directly within the Teams app.

Another great benefit is scalability. As your business grows and evolves, so does its communication needs. With Direct routing and cloud telephony, you can scale up or down by simply adding or removing users, making it easier to adjust your infrastructure as your needs change.

You can only enjoy these benefits with the right provider…

It’s important to choose the right provider and partner that will work with you to understand your needs, both now and as your business adapts and changes over the years, and assists you in designing and deploying the right solution.

At Everyday Communications, we know that keeping your business phone numbers is important. So, if your business already uses Microsoft Teams and wants to implement cloud telephony with Direct Routing, we can get your numbers ported. Our Cloud telephony service provides businesses with the capability to obtain telephony as a service hosted within Everyday Communications’ secured colocation data centres. Voice calls across our IP network are secured and encrypted with our enhanced advanced encryption service.

If you would like to learn more about how your business can operate efficiently using a high quality, cost-efficient Cloud telephony service, contact our expert team.