The ability of cloud telephony to provide greater communication capabilities and flexibility when compared to a traditional office phone system is what makes it stand out. Cloud-based phone systems allow you to communicate over the Internet, without any on-site equipment or a traditional private branch exchange (PBX) box.
Despite its advantages, there is still a widespread reluctance when it comes to adopting this technology which is regrettable because not only it can save your business money but also offers great features that were either unavailable or unaffordable with traditional landline business systems.
Let’s clear the air on all the misconceptions about cloud telephony that are stopping your business from reaching its real potential.
“The call quality isn’t as good as a normal phone line”
This is a common misconception, forget about those unsteady Skype calls you may have had with your friends and family. The reality is that the call quality with cloud-based phone systems matches or even exceeds call quality with landline services.
All you need is a reliable high-speed internet connection at the office and you’re good to go! Your team can enjoy excellent call quality, whether they are calling locally or internationally.
“Cloud telephony is more vulnerable to security breaches”
Security concerns are one of the main reasons businesses hesitate to adopt cloud technology and the misconception that security is a challenge persists.
When we refer to ‘the cloud’, this means the data is stored off-premises, which means it’s not just protected by your company. Your cloud provider also handles the security of information and software applications stored in their data centres.
Most cloud providers today are using enterprise-class security protections to counter today’s ever-evolving cyber security threats. They use tight encryption and firewall systems to ensure your data security. It also helps in diverting any outside attack.
“Cloud telephony is not reliable”
As a cloud telephony system is virtually located in the cloud, you may be thinking that it’s not reliable. But the main reason why cloud phone calls are reliable is exactly that. Because they are hosted across a number of different locations, in the event of some technical issues, there is a backup server in a different location which ensures reliability.
You don’t have to worry! As long as you have an active internet connection, you can use the system without any problems.
“I will lose control of my business”
You may have the impression that since the entire cloud phone system is hosted in the cloud, you can’t control how the software works and lose control of your communication channels. This is a wrong assumption.
When you switch to cloud communication tools you have full control of how you use the software. The software is hosted in the cloud, but that doesn’t mean you and your team can’t manage how the technology is used.
You have the ability to manage users, devices, and phone numbers as per your requirements. Also, you should be able to access technical support and customer service 24/7.
Break the myths and choose cloud telephony
Setting up is easy, all you need is a reliable broadband connection and a VoIP service provider. At Everyday Communications, we can provide you with both of these services, as well as first-class customer support.
We offer a premium Cloud telephony service for businesses, with features including audio conferencing, call forwarding and one-number reach. When you sign up, your package also includes our 24/7 business support to keep your team connected.
If you would like to know more, get in touch with our team.