Every household or business has different needs to factor into their choice and nobody wants to make any decisions that they might regret in the future. You need a reliable internet connection to carry out work and stay in touch with family and friends. Before signing your internet contract it’s very important to assess your specific needs, but with so many options out there, knowing what’s best for you can be confusing.
This is why we created this list of the most important factors to consider before choosing your ISP, so you can make the best decision for your home or business.
Type of connection and speed
The type of connection and speed are crucial when choosing the perfect ISP for you. Aim to find an adequate package so you can perform any online tasks with ease. You can start by weighing up the pros and cons of a few different ISPs and take into consideration that faster services tend to cost a bit more.
Not sure how fast is fast enough for you? Make sure you check our guide and find out. If you are a business owner and want to make sure you’re buying the right package that fits the specific needs of your business, here are some important factors to consider before making a decision.
Reliability – consistency of speed and service
Having an unreliable internet connection is extremely frustrating, stressful and counterproductive, that’s why reliability is one of the biggest factors to consider when choosing your ISP, especially if you are working from home or running a business.
Pro tip: If you are working remotely look for an ISP that offers a Service Level Agreement. SLAs are service contracts that specifically reveal how reliable your connection should be.
A great way to find out about the reliability of an internet service provider is to check out their reputation. Search for online reviews from their customers and see what their experience with that ISP has been.
Customer support and response time
Customer support and response time are very important when something goes wrong. As a user, you’d want to know that your ISP will fix the problem as soon as possible. Look for ISPs that aim to be proactive and offer a more focused customer experience, as well as technical support for resolving connectivity issues.
Smaller providers are more likely to deliver great customer service compared to the larger telecoms companies out there because they are more focused on customer retention.
Costs and security
Your ISP should offer you a good balance between price and speed, and an easy way to modify your internet plan. You should also find out if you need to pay for installation costs, security deposits or early termination fees. Look out for a fixed-price contract to avoid price rises.
Look for ISPs that invest in the latest technology, equipment and security policies to protect your most private data, for your peace of mind!
Get the service you deserve
Choosing your ISP is probably one of the most important decisions related to the connectivity of your home or business. Make a shortlist based on speed, reliability, customer support and costs, then make an informed choice about how to proceed.
If you’re still unsure about how to choose an ISP plan, please do not hesitate to contact us.