Choosing your Internet Service Provider for your home or business can be daunting whether your current broadband contract is about to end, you’re seeking one for the first time, you’re moving home, or you just simply want an upgrade to your internet connection.

You need to consider the price, speed, connection type, customer support, contract length, reliability and reputation, so this shouldn’t be a decision you make lightly. With so many options out there, knowing what’s best for you can be confusing.

Don’t worry, we’re here to help. Finding the best price and service is possible with the right ISP and the perfect package for your needs. Let’s dive in!

What internet speed do you need?

One of the main factors to consider when choosing your ISP is how fast the internet will be. The performance of your home broadband depends on several factors. It’s not just a matter of price. Where you live, the cables it comes through, and the quality of your provider all are important factors to consider.

Everyone wants a fast internet connection so they can live a buffering-free existence, but nobody wants to pay extra for crazy-fast broadband that they don’t really need. Make sure you check out our guide and find out how fast is fast enough for you.

What to look for when you check an internet provider’s reputation?

According to Which, customers of the Big Four – BT, Sky, TalkTalk and Virgin Media – were some of the most likely to be paying large amounts for their broadband deal and experience poor customer support. So, before committing to a provider, you should check their reputation. Make sure you look for an Internet Service Provider that provides the best service and technology. Is their technology future-proof? Do they invest in security policies? As a customer, you need a service you can rely on.

What to consider when choosing your contract length?

Broadband contracts typically last between 12, 18 and 24 months and sometimes you need to pay significant fees if you wish to exit the contract early. Make sure you understand the conditions for early termination of the contract before you sign it.

The monthly price can vary depending on several factors, such as the area/competition, type of connection or speed of the connection. You need to ensure that you sign up for a fixed price contract and you won’t be facing price rises.

Do they provide good customer service?

Check what type of customer support you will get. Most providers offer telephone support and online chat, but the quality can vary. Smaller providers are more likely to deliver great customer service.

Choosing a Business Internet Service Provider

Choosing an ISP for your business is different from choosing one for your home. Businesses have specific requirements so it’s essential to find a provider that understands your needs and responds quickly when faults occur. This is where small Internet providers come with big advantages. Small ISPs are less compartmentalised and provide more personalised services.

Where to find deals?

Broadband comparison websites are a great place to find deals and reviews. Here are some examples:

Take your time and shop around before making a decision. You can find out more information about our residential broadband packages here. If you have any questions for us, please get in touch with our friendly team.