No one can deny that 2020 has been an unusual year! It has also had an unprecedented impact on the telecoms industry, which is now even more vital to society due to the fallout from COVID-19. With the majority of the workforce now off site, technologies like video conferencing have boomed. In this article, we look at the key trends we’ve seen in telecoms in 2020.

Resilience in the face of a global pandemic

Despite the epic changes, the telecoms industry and society have stepped up and adapted to the “new normal”. Businesses have changed how they work, communicate, and trade. Many have shifted from bricks and mortar to online or pivoted entirely to stay afloat. The workforce has also undergone significant upheaval, with people setting up makeshift offices in their front rooms at home. In a year of transformation, new trends have emerged and existing trends have gathered pace. Here are our front-runners:

Video conferencing

We couldn’t write this article without mentioning video conferencing! This communication tool has exploded in 2020 (both in and out of work). With workers being unable to gather around the meeting room table, video calls have become indispensable for company-wide and team communication. Businesses have also used video to hold interviews, onboard new staff and host events. Outside of the workplace, we’ve also used video calls to stay in touch with our nearest and dearest! The most popular video conferencing tools we’ve seen have been Zoom, Skype and Cisco WebEx — to name but a few.

 The use of home broadband

Just as video conferencing has been instrumental in 2020, so too has residential broadband. In the face of our reliance on technology, people have started to really value a robust and reliable broadband connection. The trend towards fibre broadband also continues, with this service now being available in 3.5 million homes around the country (or 12% of the population), up by a fifth since September 2019.

The rise of Unified Communications Solutions

Unified Communications Solutions involves managing your business’ communications through a single platform, rather than several. It allows you to make calls and video calls, send messages, share files, collaborate with team members, communicate via mobile apps — and more! Unified Communications systems are typically hosted in the cloud and enable your business to expand its communication infrastructure in a simple and cost-effective way. Many businesses have turned to these systems to support remote working this year, and this telecoms trend is set to continue next year!

The Internet of Things (IoT)

The IoT has the potential to be one of the most important trends for telecoms, and it has evolved in some unanticipated ways this year. The IoT is basically the principle of connecting any device with an on/off switch to the Internet and other connected devices (e.g. smart cookers or self-driving cars). The coronavirus pandemic has sparked some pretty interesting examples of the IoT in action, such as pop-up medical clinics in car parks. This ‘telecoms in 2020’ trend looks to continue into 2021 and could be particularly valuable to the healthcare sector.

At Everyday Communications, we pride ourselves on moving with the trends and we offer a range of technologies to help make your life easier! We’re extremely excited to be adding Everyday Hyper Fast Fibre broadband to our services for 2021. For businesses, this service is the ideal complement to our existing comprehensive range of technological solutions to improve communication and support remote working.